---
title: "Cancellation and Rescheduling"
url: "https://kb-iowa.credentia.com/en/article/cancellation-and-rescheduling"
language: "en"
last_updated: "2025-06-27T14:42:30.534Z"
---

# Cancellation and Rescheduling

Explains procedures for cancellation and rescheduling of the Written/English Oral Examination in Iowa

**Cancelling or Rescheduling Your Examination**

You can easily cancel or reschedule your exam through your **Credentia Platform** account. For step-by-step instructions, visit **www.credentia.com/test-takers/ia** and click on **“How to Cancel or Reschedule an Exam”** in the **Resources** section.

### Cancellation/Rescheduling Deadlines:

-   **Online Written (or Oral) Exams**: You must cancel or reschedule at least **48 hours** before your scheduled exam time.

### Important Notes:

-   If you fail to cancel or reschedule within the required time frame or if you do not show up for your exam, you will still be responsible for the exam fee. The fee **will not** be refunded, nor can it be transferred to a different date or exam.
-   You cannot give your scheduled exam date to someone else.
-   If you do not report to your exam at the scheduled time, you will be marked as a **“no-show”**, and the fees you paid will be forfeited.

**Refund Policy**  
Once payment is received for the exam, **no refunds will be issued**.