---
title: "Policy"
url: "https://kb-iowa.credentia.com/en/article/new-article-7"
language: "en"
last_updated: "2025-06-25T00:37:56.905Z"
---

# Policy

Outlines the Absence policy for the Online Written/English Oral Examination in Iowa

### **Absence Policy**

If you are late or absent from your exam, you may request an **excused absence** through your **Credentia Platform** account. You must submit your request within **14 calendar days** of the exam date for one of the following reasons:

-   Illness (yourself or a household member)
-   Death in the family
-   Traffic accident or ticket
-   Court appearance or jury duty
-   Military duty
-   Weather emergency
-   Incarceration

> Please Note: That No-Shows do not count as an official exam attempt. 

Your request must include **documentation** to support your reason for being absent. For example:

-   **Jury Duty**: Upload a copy of the court notice.
-   **Illness**: Include verification from a medical provider.

Please note that it may take **3-5 calendar days** to review your request. The decision to approve or deny the excused absence will be **final**.

### **Weather Emergencies**

Exams will only be delayed or canceled in cases of emergency. If **severe weather** or a **natural disaster** makes the test site unsafe or inaccessible, the exam will be delayed or canceled.

If there is a change to your exam due to weather conditions, you will be notified of the cancellation by **phone and email** using the contact information you have on file.