---
title: "Quick Reference"
url: "https://kb-iowa.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2026-01-06T05:59:42.816Z"
---

# Quick Reference

Quick reference guide for essential information on the Iowa nurse aide written certification exam

### Credentia Registration and Scheduling Services

  
1025 Greenwood Blvd.  
Suite 401  
Lake Mary FL 32746  
Phone 888-204-6249

Office Hours:   
Monday - Friday 8:00 am – 11:00 p.m.   
Saturday 8 a.m. – 5 p.m.   
Sunday 10 a.m. – 4 p.m.  
(Eastern Time Zone) 

## **Iowa Department of Inspections, Appeals & Licensing (DIAL)**

**Contact Information:**  
Iowa State Department of Inspections, Appeals, & Licensing  
Contact information: Iowa State Department of Inspections, Appeals, & Licensing (DIAL)  
6200 Park Avenue  
Suite 100  
Des Moines, IA 50321

Website: [dial.iowa.gov](https://dial.iowa.gov/)

### Create or Log into your Credentia Platform account to:

-   Change your current address and phone number.
-   Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam. 
-   Obtain and submit an Examination Testing Application. 
-   Check the Testing Application status. 
-   Find test sites and availability. 
-   Schedule, reschedule, or cancel an examination. 
-   View exam details such as examination type, scheduled time, date, and location. 
-   View the Score report. 
-   Submit and review a Grievance application for completed examination. 
-   Submit an excused absence application.

### Contact Customer Service when:

-   Problem occurs when creating a Credentia Platform Account. 
-   Did not receive an activation link. 
-   Problem occurs when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling an examination. 
-   Score report is not viewable in Credentia Platform after 24 hours from your exam. 
-   Call 888-204-6249.