Quick Reference
Quick reference guide for essential information on the Iowa nurse aide written certification exam
Credentia Registration and Scheduling Services
1025 Greenwood Blvd.
Suite 401
Lake Mary FL 32746
Phone 888-204-6249
Office Hours:
Monday - Friday 8:00 am – 11:00 p.m.
Saturday 8 a.m. – 5 p.m.
Sunday 10 a.m. – 4 p.m.
(Eastern Time Zone)
Iowa Department of Inspections, Appeals & Licensing (DIAL)
Contact Information:
Iowa State Department of Inspections, Appeals, & Licensing
Contact information: Iowa State Department of Inspections, Appeals, & Licensing (DIAL)
6200 Park Avenue
Suite 100
Des Moines, IA 50321
Website: https://dial.iowa.gov/
Create or Log into your Credentia Platform account to:
- Change your current address and phone number.
- Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.
- Obtain and submit an Examination Testing Application.
- Check the Testing Application status.
- Find test sites and availability.
- Schedule, reschedule, or cancel an examination.
- View exam details such as examination type, scheduled time, date, and location.
- View the Score report.
- Submit and review a Grievance application for completed examination.
- Submit an excused absence application.
Contact Customer Service when:
- Problem occurs when creating a Credentia Platform Account.
- Did not receive an activation link.
- Problem occurs when applying an assigned voucher code.
- Testing Application Issue.
- Received an error message when scheduling an examination.
- Score report is not viewable in Credentia Platform after 24 hours from your exam.
- Call 888-204-6249.